The banks did not prove the customers were wrong. They proved the complaints came too late. Four people complained that their banks had trapped them in unfair and unaffordable credit relationships. The banks fought back. Not merely against the complaints, but against the Financial Ombudsman Service's power to hear them. They won. Now the Ombudsman … Continue reading When Justice Expires Before the Harm Does
Tag: history
The Missing Citizen Layer in Financial Crime Prevention
The UK is preparing to prove that its institutions can fight financial crime. But who is helping the citizen? The UK is preparing for its 2027 evaluation by the Financial Action Task Force—the global body that assesses how effectively countries combat money laundering and terrorist financing. A July 2026 report from the RUSI UK FATF … Continue reading The Missing Citizen Layer in Financial Crime Prevention
A Faster Answer to the Wrong Question Is Still Wrong
PARLIAMENT • REDRESS • HUMAN AGENCY A Faster Answer to the Wrong Question Is Still Wrong Parliament is redesigning financial regulation in the name of growth. But efficiency without effective challenge may simply make consumer harm easier to finalise—and harder to correct. Academy of Life Planning 8 September 2026 There is a familiar promise at … Continue reading A Faster Answer to the Wrong Question Is Still Wrong
Britain Has Been Growing the Wrong Thing
For forty years, governments have treated financial-services growth as though it were national economic growth. Andy Burnham now has an opportunity to change that — by making human agency, capability and the wealth of ordinary people the real engine of prosperity. Will Andy Burnham Change Britain’s Growth Strategy, and grow the wealth of ordinary people … Continue reading Britain Has Been Growing the Wrong Thing
When the Establishment Gives the Prime Minister His Orders
Britain does need growth. But we may have spent too long asking the wrong people what growth means. Something revealing happened this week. Britain had a new Prime Minister. And almost immediately, the financial establishment began telling him what he was allowed to do. Andy Burnham was warned that unless he restrained public spending, Britain … Continue reading When the Establishment Gives the Prime Minister His Orders
The Financial Planning Business Model Parliament Could Imagine — But Not Believe Would Work
Non-intermediating financial planning is older than my career. AI may finally make it economically obvious. I joined Refuge Assurance as an actuarial student in 1982. At the time, Professor Laurence Gower was already conducting the Review of Investor Protection that would help reshape British financial regulation. So there is an irony I had never appreciated … Continue reading The Financial Planning Business Model Parliament Could Imagine — But Not Believe Would Work
The Asset You Live Inside
From Earning Capacity to Human Possibility: Human Capital Lessons for the Total Wealth Planner The central argument is that conventional financial planning tends to treat human capital as an assumption behind the cashflow forecast—salary, retirement age and perhaps future earnings growth. The literature we have reviewed suggests something much richer. Human capital is an asset … Continue reading The Asset You Live Inside
Human Harm Story #1: The Judge Who Spoke Up for Justice—and Needed Protection From the Justice System
Before the harm Claire Gilham was a district judge. In her own words, she was what many people would regard as a “bog-standard district judge”: a general practitioner of the civil courts dealing with family disputes, road traffic accidents, mortgage and rent arrears, and the everyday conflicts through which ordinary people encounter the justice system. … Continue reading Human Harm Story #1: The Judge Who Spoke Up for Justice—and Needed Protection From the Justice System
The finance curse is devouring the UK
Is the Finance Industry Devouring the UK Economy — or Have We Forgotten What Creates Wealth? A recent article by Prem Sikka asks a provocative question: has Britain's obsession with finance come at the expense of the real economy? It is a question worth asking. For decades, successive governments have treated the financial services sector … Continue reading The finance curse is devouring the UK
What Should I Do When I Get a Legal Demand Letter in the Post?
A legal demand letter can change the atmosphere in a home. One moment you are getting on with your day. The next, an envelope lands on the mat carrying unfamiliar words, formal deadlines, reference numbers, threats of action, and an amount of money you may or may not understand. For many people, the first reaction … Continue reading What Should I Do When I Get a Legal Demand Letter in the Post?
