Why the Academy believes the next 6–12 months should be a period of serious business-model review for financial advisers. By Steve Conley | Academy of Life Planning | 24 October 2026 There is a reassuring response to research showing younger investors using AI. “Our clients are older.” It sounds like a reason to carry on. … Continue reading Your clients are becoming more capable. Is your business model keeping up?
Tag: business
Launching Academy Onboarding and Planner Succession
As people become more capable with AI the way we support them must change By Steve Conley | Academy of Life Planning | 21 October 2026 A financial planner retires. What happens to the people who have trusted them for years? An individual starts using AI to understand their life and money. What happens when … Continue reading Launching Academy Onboarding and Planner Succession
Who Equips the Citizen?
Why the Mills Review mattered beyond financial intermediation By Steve Conley, Founder, Academy of Life Planning | 19 October 2026 A person opens a letter from their pension provider. They understand the words, but cannot see what the assumptions mean for them. Another receives an adviser’s proposal. They want to examine the charges, alternatives and … Continue reading Who Equips the Citizen?
Good financial planning has a future. Investment intermediation must earn its place.
When AI helps consumers understand, question and decide, the value of human support cannot automatically justify the cost of the investment channel attached to it. Ask what happens to financial services when consumers become dramatically more capable, and a familiar defence appears. Good financial planning is about more than technical competence. People value coaching, education, … Continue reading Good financial planning has a future. Investment intermediation must earn its place.
What happens when retail investment consumers become “superintelligent”?
When clients can interrogate the expertise they once had to take on trust, the investment industry faces a question bigger than automation: what are people still paying to depend on? The days when retail investment advisers could shout down their critics and expect everyone else to look the other way should be well and truly … Continue reading What happens when retail investment consumers become “superintelligent”?
A £50 meeting with Steve Conley
A £50 meeting with Steve Conley "I need experienced help with a specific decision, without signing up to an ongoing advice relationship." If that sounds like you, this meeting is for you. About 50 minutes, £50, one conversation about the thing that matters right now. Most of the questions people bring are an 18-month problem, … Continue reading A £50 meeting with Steve Conley
AI Is Making Financial Planning Faster. Is It Making People More Capable?
By Steve Conley, Founder, Academy of Life Planning | 12 October 2026 Financial planning firms are becoming better at using AI. They can capture conversations, organise information and produce documents with less manual work. That is a real improvement. But a faster process does not tell us whether the person at its centre understands their … Continue reading AI Is Making Financial Planning Faster. Is It Making People More Capable?
When do you change your business model? Before the cash cow stops paying.
AI may take years to reshape financial planning. The time available to build a viable alternative could be much shorter. By Steve Conley, Founder, Academy of Life Planning Your business is profitable. Clients are staying. The existing model still pays the bills. Meanwhile, a new technology promises to change what customers can do for themselves … Continue reading When do you change your business model? Before the cash cow stops paying.
AI-led advice—or an AI-led route to your money?
Open comparison can expose the cost of distribution. Commercially captured AI can channel customers into it. By Steve Conley, Founder, Academy of Life Planning A recent Citywire headline announced Moneybox’s plans to roll out AI-led advice. With two million customers and £23 billion in assets under administration, the story promises an explanation of how the … Continue reading AI-led advice—or an AI-led route to your money?
Clients have AI too. What happens to your business when they become more capable—and need less of what you currently sell?
Why Customer Operating Systems belong at the centre of the conversation about the future of financial planning. By Steve Conley, Founder, Academy of Life Planning Imagine your next prospective client arriving with their financial records organised, their objectives written down and several possible futures already explored. They have compared charges. Read the documents. Identified inconsistencies. … Continue reading Clients have AI too. What happens to your business when they become more capable—and need less of what you currently sell?
