By Steve Conley Recent research from Oxford Risk and NextWealth has drawn attention to a growing unease among retirement clients. The conclusion is clear enough: the language advisers use—phrases intended to reassure, guide, or inform—is too often doing the opposite. It is creating anxiety, eroding trust, and disengaging the very people it is meant to … Continue reading The Problem Isn’t the Words. It’s What Sits Behind Them.
Tag: ai
You Could Be One of 11,400 Complaints This Year — But Many Will Go Nowhere
From 6 April 2026, the new tax year begins. At the same time, a quiet but significant shift in financial services is taking hold—one that the Financial Ombudsman Service (FOS) is already preparing for. Its expectation is clear: around 11,400 investment and pension complaints will be received in the 2026/27 financial year. Within that number, … Continue reading You Could Be One of 11,400 Complaints This Year — But Many Will Go Nowhere
The System Is Becoming Easier to Comply With… But Not Necessarily Safer to Participate In
By Steve Conley | Academy of Life Planning Something important is happening in financial regulation. And most people won’t see it. Because on the surface, it looks like progress. Faster authorisations Smarter use of data AI-driven oversight Clearer communication with firms The Financial Conduct Authority calls it becoming a “smarter regulator.” And to be fair—there … Continue reading The System Is Becoming Easier to Comply With… But Not Necessarily Safer to Participate In
The Six Traits That Determine Whether You’re Ready to Become a Total Wealth Planner
“Financial planning is not being disrupted by technology.It is being exposed by it.” There’s a growing conversation in financial services about skills. Assessments.Frameworks.Competency models. They all ask a version of the same question: “Do you have what it takes to become a financial adviser?” But this question belongs to an old world. Because it assumes: … Continue reading The Six Traits That Determine Whether You’re Ready to Become a Total Wealth Planner
The Future of Wealth Isn’t Financial—It’s Human
While financial advice is still optimising assets, the world’s leading companies are investing in people. That gap is where the future of planning now sits. And most of the profession hasn’t noticed. A Quiet Shift Is Already Underway A new 2026 report from Stanford’s Learning Society and UVA Darden—“The Future is Now”—interviewed senior HR and … Continue reading The Future of Wealth Isn’t Financial—It’s Human
The Transparency Illusion: Why Financial Advice Still Isn’t Structurally Trustworthy
“If clients don’t understand how they pay you, they cannot truly trust what they receive.” A new study from Unbiased has revealed something the financial advice industry can no longer ignore. 1 in 5 advised clients don’t understand how they pay for advice 70% of advisers do not publish their fees online 37% of advisers … Continue reading The Transparency Illusion: Why Financial Advice Still Isn’t Structurally Trustworthy
“Clients Are Bringing ChatGPT Into the Advice Meeting. Good.”
The real risk isn’t AI. It’s what happens when clients start thinking for themselves. There’s a quiet shift happening in financial advice. It didn’t start with regulation.It didn’t start with Consumer Duty.And it won’t be solved by another compliance framework. It started when the client walked into the meeting…with ChatGPT open. 🔹 The Headline Everyone … Continue reading “Clients Are Bringing ChatGPT Into the Advice Meeting. Good.”
Apocalypse Now? No. The Power Shift Has Already Happened.
There’s a familiar pattern playing out across financial services. Panic.Denial.Then debate. “Will AI destroy financial data firms?”“Are incumbents safe?”“Is this the end—or just another hype cycle?” It’s the wrong conversation. Because while the industry argues about who owns the pipes…the flow of power has already changed direction. The Industry Is Fighting the Wrong War The … Continue reading Apocalypse Now? No. The Power Shift Has Already Happened.
Breakfast at Tiffany’s… While the Power Shift Happens Elsewhere
By Steve Conley There’s something quietly symbolic about senior banking executives gathering at Tiffany’s to discuss the future of AI in finance. Crystal glasses. Polished marble. Legacy institutions. And conversations about “transformation.” But here’s the uncomfortable truth: While the industry debates how to upgrade itself… the centre of power is already moving somewhere else. The … Continue reading Breakfast at Tiffany’s… While the Power Shift Happens Elsewhere
AI Didn’t Kill Financial Planning. It Exposed What Was Missing.
I’ve sat in the room. I’ve experienced the training.The deep listening.The powerful questions.The emotional breakthroughs. And to be clear—there is real value in that work. For many advisers, it’s the first time they: Slow down Truly listen See the person before the portfolio It can feel transformative. But after the experience fades, a quieter question … Continue reading AI Didn’t Kill Financial Planning. It Exposed What Was Missing.
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