Tag: ai

The Trusted Agency-Restoration Layer: Helping People Use AI Without Being Used by AI

Financial services is entering a new phase. For decades, the industry has been organised around products, advice, distribution, regulation, platforms, documentation, and disclosure. The consumer has usually sat at the end of that chain: informed, nudged, sold to, advised, protected, categorised, risk-rated, and asked to consent. But something deeper is now changing. Artificial intelligence is … Continue reading The Trusted Agency-Restoration Layer: Helping People Use AI Without Being Used by AI →

The PFS Agenda Tells Us Where Financial Planning Is Heading — But Also What It Still Struggles to Name

Financial planning is moving beyond products. The next step is to move beyond dependency. Financial planning is moving beyond products. That is good. For too long, the public understanding of financial advice has been shaped by pensions, investments, tax wrappers, platforms, funds, protection products, and later-life lending. These things matter. They can be useful. They … Continue reading The PFS Agenda Tells Us Where Financial Planning Is Heading — But Also What It Still Struggles to Name →

SJP’s £220bn Question: What Happens When Clients and Advisers Stop Deferring?

The old wealth model depended on two quiet forms of deference. Clients deferred to advisers. Advisers deferred to institutions. That was the bargain beneath much of modern wealth management. The client was asked to trust the adviser. The adviser was asked to trust the firm. The firm provided the brand, proposition, investment architecture, supervision, process, … Continue reading SJP’s £220bn Question: What Happens When Clients and Advisers Stop Deferring? →

Before You Join a Financial Adviser Academy, Read the Contract — Not Just the Brochure

A glossy career-change brochure can make a new life sound simple. A clear pathway. Professional qualifications. Mentoring. Support. A respected brand. The chance to build a business. A route out of a career that no longer fits. For someone feeling stuck, that can be powerful. Especially if the message arrives at the right moment. You … Continue reading Before You Join a Financial Adviser Academy, Read the Contract — Not Just the Brochure →

Consumer-Side AI: The Public Interest Use Case Financial Services Must Not Ignore

There is a missing half in the financial services AI conversation. At the moment, much of the debate is about how firms use artificial intelligence. How firms govern it. How firms test it. How firms manage risk. How firms explain AI-assisted decisions. How firms improve efficiency, productivity, compliance, and customer service. All of that matters. … Continue reading Consumer-Side AI: The Public Interest Use Case Financial Services Must Not Ignore →

Who Is Protected When Public-Interest Harm Prevention Tools Are Restricted?

There is a strange irony in trying to protect people before harm happens. You build a tool that helps ordinary people read what they are being asked to sign. You make it simple. You make it affordable. You design it to slow people down at the moment of risk, before they give away rights, control, … Continue reading Who Is Protected When Public-Interest Harm Prevention Tools Are Restricted? →

Should clients use AI to check a financial adviser’s suitability report?

A financial adviser may object to The Leveller being used on a suitability report for several overlapping reasons. Some are legitimate. Some are defensive. The fair version is this: a suitability report is a regulated artefact. It is meant to evidence the adviser’s professional judgement, the client’s circumstances, the rationale for the recommendation, the risks, … Continue reading Should clients use AI to check a financial adviser’s suitability report? →

Dead Firms. Live Harm. Delayed Justice.

Why agency before advice is becoming a consumer protection necessity A financial firm can disappear. The harm it caused often does not. That is the uncomfortable lesson emerging from recent analysis of Financial Ombudsman Service complaints and the wider enforcement record across UK financial services. Complaints are still being upheld against firms that are no … Continue reading Dead Firms. Live Harm. Delayed Justice. →

Academy OS: An Ecosystem for Restoring Human Agency in the Age of AI

The Academy of Life Planning has reached an important point in its development. For many years, the Academy has built, tested and refined tools to help people plan their lives before their money. The language has evolved. The technology has improved. The delivery methods have changed. But the underlying purpose has remained steady. The mission … Continue reading Academy OS: An Ecosystem for Restoring Human Agency in the Age of AI →