As Parliament debates reforms to the Financial Services and Markets Act (FSMA), much of the discussion has focused on economic growth, regulatory efficiency and reducing unnecessary burdens on business. Those are legitimate objectives. But there is another question that deserves equal attention. When financial regulation fails an individual, how does that individual obtain justice? For … Continue reading Financial Regulation Should Create Trust. So Why Do So Many Victims Never Find Justice?
Category: Consumer Protection & Justice
Consumer rights, redress, whistleblowing, regulatory accountability and prevention of financial exploitation.
Dead Firms. Live Harm. Delayed Justice.
Why agency before advice is becoming a consumer protection necessity A financial firm can disappear. The harm it caused often does not. That is the uncomfortable lesson emerging from recent analysis of Financial Ombudsman Service complaints and the wider enforcement record across UK financial services. Complaints are still being upheld against firms that are no … Continue reading Dead Firms. Live Harm. Delayed Justice.
When Justice Arrives Too Late: The Human Cost of the LCF Scandal
In May 2026, former London Capital & Finance (LCF) CEO Michael Thomson was jailed for contempt of court after breaching Serious Fraud Office restraint orders designed to preserve assets linked to the collapse of the mini-bond firm. His wife received a suspended sentence for related breaches. The offences involved the sale of luxury items, including … Continue reading When Justice Arrives Too Late: The Human Cost of the LCF Scandal
Help Us Prevent Financial Harm Before It Happens
Most people do not read terms and conditions before signing. Research regularly suggests around 7 in 10 people either never read them properly or only skim them. Not because they are careless. Because life is busy. Because contracts are overwhelming. Because sales environments create pressure. Because people trust the brand, adviser, broker, lender, provider, or … Continue reading Help Us Prevent Financial Harm Before It Happens
Response to the FCA’s Consultation Paper CP26/9:Modernising the Redress System
From an AoLP perspective, this is a significant and largely well-argued intervention into a very important structural issue: whether the UK redress system is evolving to protect consumers — or evolving to manage institutional liability more efficiently. Overall, though, this is a serious, thoughtful, and important contribution. It articulates many concerns that ordinary consumers struggle … Continue reading Response to the FCA’s Consultation Paper CP26/9:Modernising the Redress System
FCA Complaints Data: A System Improving—or a System Reframing the Numbers?
The latest complaints data from the Financial Conduct Authority presents a superficially reassuring picture. Complaint volumes remain broadly stable at 1.87 million. The proportion of complaints upheld has declined. Total redress has fallen. Average compensation per case is lower. Taken together, these figures might suggest a system gradually improving—firms resolving issues earlier, fewer serious failings … Continue reading FCA Complaints Data: A System Improving—or a System Reframing the Numbers?
Restoring Human Agency—Before, During, and After Financial Harm
By the Academy of Life Planning | http://www.academyoflifeplanning.com A Total Wealth Planner is someone who has restored their human agency—able to think clearly, act independently, and navigate life, money, and uncertainty without reliance on structurally untrustworthy systems. The Gap We’ve Been Designing Around For decades, financial planning has been framed as a service delivered at … Continue reading Restoring Human Agency—Before, During, and After Financial Harm
The Evidence That Went Missing: One Business Owner’s Fight for Answers from Lloyds, Police and Regulators
In 2013, a Norfolk business owner walked into his bank with a concern. He believed something was wrong inside his own company accounts—potential fraud, possibly involving a senior employee. He expected support. Instead, he says, the system turned against him. What followed is a 12-year battle involving allegations of unauthorised payments, missing evidence, regulatory inaction, … Continue reading The Evidence That Went Missing: One Business Owner’s Fight for Answers from Lloyds, Police and Regulators
When the System Falls Silent: What Hunger Strikes Teach Us About Supporting Victims of Financial Exploitation
By Steve Conley – Get SAFE (Support After Financial Exploitation) There is a moment, rarely spoken about, that sits quietly at the edge of financial harm. It is not the moment of loss.Not the complaint.Not even the rejection. It is the moment when a person concludes: “There is nowhere left to turn.” From that point … Continue reading When the System Falls Silent: What Hunger Strikes Teach Us About Supporting Victims of Financial Exploitation
Another Redress Scheme, Another Compromise: When Justice Becomes a Calculation
The UK’s financial watchdog has drawn a clear line in the sand. Consumers who pursue car finance claims through the courts may be excluded from the Financial Conduct Authority’s £9.1bn redress scheme. The message is unmistakable: accept the scheme, or take your chances elsewhere. [Source: Financial Times | Go to court and lose out on … Continue reading Another Redress Scheme, Another Compromise: When Justice Becomes a Calculation
