The Solicitors Regulation Authority has issued an important warning about AI, confidentiality and legal privilege. Here is what it means for ordinary people using AI to challenge powerful institutions. Steve Conley | Get SAFE | 30 October 2026 AI is changing the balance of power For years, people challenging banks, insurers, pension providers and other … Continue reading AI can help you fight for justice. But be careful what you upload.
Category: Consumer Protection & Justice
Consumer rights, redress, whistleblowing, regulatory accountability and prevention of financial exploitation.
An FCA Check Is Only the Start: Investigate Before You Invest
A firm appears on the FCA Firm Checker. You breathe a little easier. But what, exactly, have you checked? You have checked something important: whether the firm is authorised and has permission to provide the service you want. You have not established that the person contacting you works for that firm, that this particular investment … Continue reading An FCA Check Is Only the Start: Investigate Before You Invest
When Justice Expires Before the Harm Does
The banks did not prove the customers were wrong. They proved the complaints came too late. Four people complained that their banks had trapped them in unfair and unaffordable credit relationships. The banks fought back. Not merely against the complaints, but against the Financial Ombudsman Service's power to hear them. They won. Now the Ombudsman … Continue reading When Justice Expires Before the Harm Does
When Clients Become Assets: What the £4m SJP Court Dispute Reveals
SJP partners in court over £4m client bank sale dispute A £4 million court dispute between St James’s Place partners has cast an uncomfortable light on the trade in so-called “client banks”. Helen Rogers alleges that the portfolio of around 800 clients she acquired from retiring partners contained serious problems, including clients who had not … Continue reading When Clients Become Assets: What the £4m SJP Court Dispute Reveals
Human Harm Story #1: The Judge Who Spoke Up for Justice—and Needed Protection From the Justice System
Before the harm Claire Gilham was a district judge. In her own words, she was what many people would regard as a “bog-standard district judge”: a general practitioner of the civil courts dealing with family disputes, road traffic accidents, mortgage and rent arrears, and the everyday conflicts through which ordinary people encounter the justice system. … Continue reading Human Harm Story #1: The Judge Who Spoke Up for Justice—and Needed Protection From the Justice System
Industry Story No. 2: When Faster Complaint Resolution Becomes a Weaker Measure of Justice
When Faster Complaint Resolution Becomes a Weaker Measure of Justice The Financial Ombudsman Service has appointed Jenny Simmonds as permanent chief executive and James Dipple-Johnstone as permanent chief ombudsman, after both had occupied the positions on an interim basis since February 2025. The announcement praised improvements in operational performance. In particular, the Financial Ombudsman Service … Continue reading Industry Story No. 2: When Faster Complaint Resolution Becomes a Weaker Measure of Justice
When Access to Justice Depends on Access to Capital
Justice for Whoever Can Afford the Process? A lawyer recently shared a story about a litigant in person who arrived in court convinced that an AI system had already proved his case. The AI had apparently identified multiple causes of action, described the matter as complex and encouraged the claimant to believe he had a … Continue reading When Access to Justice Depends on Access to Capital
When the Investigator Becomes the Target – Part II
A contemporaneous record of events following my involvement with Safe or Scam Steve Conley Why I am publishing this For several years, various websites, anonymous online reviews and social media posts have made serious allegations about me following my involvement with an organisation called Safe or Scam. Some of those allegations accuse me of operating … Continue reading When the Investigator Becomes the Target – Part II
When the Investigator Becomes the Target
Reputation attacks against people who investigate financial misconduct When people think about financial misconduct, they usually imagine the victims. The pensioner who lost their retirement savings. The family persuaded into a high-risk investment they didn't understand. The business owner who trusted the wrong people. What they rarely consider is what happens to the people who … Continue reading When the Investigator Becomes the Target
The FCA Is Shutting Down Investment Scams. But What Happens Before You Invest?
2,329 FCA Scam Warnings... But Would You Spot the Next One? The Financial Conduct Authority has published its latest Annual Report, highlighting a significant crackdown on investment crime. During the past year alone, the regulator issued more than 2,300 warnings about unauthorised or potentially fraudulent firms, secured criminal convictions for insider dealing and money laundering, … Continue reading The FCA Is Shutting Down Investment Scams. But What Happens Before You Invest?
