There is an important conversation quietly emerging beneath the surface of modern finance. It is not really about Bitcoin. Nor is it simply about regulation, investment returns, inflation, or technology. At a deeper level, it is about culture. More specifically: What kind of financial culture do we want to help normalise? Over the last decade, … Continue reading What Kind of Financial Culture Do We Want to Help Normalise?
Tag: politics
Most of Society Operates Outside the FCA Perimeter
Why restoring human agency is not a crime For many people in Britain, the phrase “unregulated” has quietly become synonymous with “illegal.” That confusion is growing. Every time headlines appear about unauthorised investment schemes, finfluencer prosecutions, pension scams, or illegal financial promotions, the public absorbs a subtle psychological message: If you are not FCA authorised, … Continue reading Most of Society Operates Outside the FCA Perimeter
Trail Commission Isn’t the Problem? Good. Now Let’s Talk About What Is.
The system is asking the wrong question—again There’s a growing consensus emerging in response to the FCA’s renewed focus on trail commission: “Trail commission isn’t the real problem.” Ed Dymott is right to highlight this. He points to something many inside the system already know: Billions trapped in legacy products Structural barriers to switching Tax … Continue reading Trail Commission Isn’t the Problem? Good. Now Let’s Talk About What Is.
FCA Complaints Data: A System Improving—or a System Reframing the Numbers?
The latest complaints data from the Financial Conduct Authority presents a superficially reassuring picture. Complaint volumes remain broadly stable at 1.87 million. The proportion of complaints upheld has declined. Total redress has fallen. Average compensation per case is lower. Taken together, these figures might suggest a system gradually improving—firms resolving issues earlier, fewer serious failings … Continue reading FCA Complaints Data: A System Improving—or a System Reframing the Numbers?
From Patients to Planners: Why the Financial World Needs Its Own Activation Measure
By Steve Conley What if the problem was never access… but activation? For decades, financial services has framed its central challenge as an “advice gap.” Not enough advisers.Not enough access.Not enough affordability. But the NHS—facing far greater scale, complexity, and pressure—took a different view. They asked a more fundamental question: What if most people don’t … Continue reading From Patients to Planners: Why the Financial World Needs Its Own Activation Measure
The Evidence That Went Missing: One Business Owner’s Fight for Answers from Lloyds, Police and Regulators
In 2013, a Norfolk business owner walked into his bank with a concern. He believed something was wrong inside his own company accounts—potential fraud, possibly involving a senior employee. He expected support. Instead, he says, the system turned against him. What followed is a 12-year battle involving allegations of unauthorised payments, missing evidence, regulatory inaction, … Continue reading The Evidence That Went Missing: One Business Owner’s Fight for Answers from Lloyds, Police and Regulators
Regulation After the Fall: What the Hartley Case Reveals About a System That Reacts Too Late
By Steve Conley | Academy of Life Planning A familiar pattern—only now, it’s formal The Financial Conduct Authority has taken a step toward enforcement action against Hartley Pensions. The allegations are serious. Misleading the regulator Using client pension funds without consent Acting for personal benefit Attempting to conceal wrongdoing For thousands of clients affected, this … Continue reading Regulation After the Fall: What the Hartley Case Reveals About a System That Reacts Too Late
Hidden Credit. Hidden Power. Hidden Harm.
Why Parliament’s Latest Debate Exposes a Deeper Structural Failure “Protection that comes a decade too late is not protection. It is a post-mortem.” That line, delivered in Westminster Hall this week, captures the essence of a scandal that refuses to die—and perhaps more importantly, refuses to be fully acknowledged. On 14 April 2026, MPs gathered … Continue reading Hidden Credit. Hidden Power. Hidden Harm.
Beyond Regulation: Bringing Consumer Agency Upstream of Harm
The growing momentum behind calls for reform of the UK’s financial regulatory system reflects a shared and increasingly urgent concern: the framework designed to protect consumers is not consistently delivering on its promise. Recent discussions across parliamentary groups, industry forums, and advocacy bodies have rightly focused on questions of accountability, oversight, and enforcement. These are … Continue reading Beyond Regulation: Bringing Consumer Agency Upstream of Harm
When the System Falls Silent: What Hunger Strikes Teach Us About Supporting Victims of Financial Exploitation
By Steve Conley – Get SAFE (Support After Financial Exploitation) There is a moment, rarely spoken about, that sits quietly at the edge of financial harm. It is not the moment of loss.Not the complaint.Not even the rejection. It is the moment when a person concludes: “There is nowhere left to turn.” From that point … Continue reading When the System Falls Silent: What Hunger Strikes Teach Us About Supporting Victims of Financial Exploitation
Academy of Life Planning 