Why Customer Operating Systems belong at the centre of the conversation about the future of financial planning. By Steve Conley, Founder, Academy of Life Planning Imagine your next prospective client arriving with their financial records organised, their objectives written down and several possible futures already explored. They have compared charges. Read the documents. Identified inconsistencies. … Continue reading Clients have AI too. What happens to your business when they become more capable—and need less of what you currently sell?
Tag: marketing
Are you ready to build a whole-person planning practice?
A new practice does not always begin with a new qualification. Sometimes it begins with a different idea of what your qualifications are for. Many professionals have spent years becoming good at the work. They can analyse complex situations, explain trade-offs and help people make consequential decisions. Yet the structure around them often defines their … Continue reading Are you ready to build a whole-person planning practice?
When Human Agency Looks Like Sales Resistance
Why the “DIY client” may be the future of financial planning, not a prospect to defeat I recently read a sales article about how advisers should handle people who prefer to manage their own finances. It described the “DIY prospect” as a battle. Advisers were told to weed such people out before they wasted time, … Continue reading When Human Agency Looks Like Sales Resistance
Planner Story No. 1: The Financial Adviser Who Discovered Clients Would Pay to Become More Capable
Planner Story No. 1 The Financial Adviser Who Discovered Clients Would Pay to Become More Capable After more than twenty years in financial advice, Mushtaq Jaigirdar faced a question many experienced advisers quietly carry: would people still value his expertise if it was no longer attached to products, portfolios or permanent dependency? The breakthrough did … Continue reading Planner Story No. 1: The Financial Adviser Who Discovered Clients Would Pay to Become More Capable
Why Agency Is Preferable to Advice
The purpose of a Total Wealth Planner is not to become indispensable. It is to make the individual progressively more capable of navigating life without unnecessary dependence on any expert—including themselves. Advice creates dependency. Agency builds capability. A good adviser solves today's problem.A Total Wealth Planner helps someone solve tomorrow's problem themselves. Advice transfers decisions. … Continue reading Why Agency Is Preferable to Advice
What Is Your Financial Planning Business Really Optimising For?
The QBL Financial Planning Firm™ I actually think QBL Financial Planning Firm™ has the potential to become a recognised AoLP framework. It provides a memorable organisational counterpart to Total Wealth Planning. A Total Wealth Planner helps clients optimise across multiple forms of capital; a QBL Financial Planning Firm consciously organises its own business around the … Continue reading What Is Your Financial Planning Business Really Optimising For?
The Financial Advice Market Is Still Selling Dependency. Consumers Are Moving Towards Agency.
How should we understand the emerging shift from dependency to agency in the financial advice market, particularly as AI reduces information asymmetry and increases consumers’ ability to understand, model and challenge financial decisions for themselves? My working hypothesis is that the supply side of the market remains relatively rigid and anchored in the traditional dependency … Continue reading The Financial Advice Market Is Still Selling Dependency. Consumers Are Moving Towards Agency.
A 14-year silence… now under review
“£674m a year in hidden fees over 14 years. Now ask yourself: what did you receive — and are you due a refund?” The Financial Conduct Authority has reopened a question many assumed had already been settled: Should trail commission still exist? Not for new business—that was addressed in 2012 under the Retail Distribution Review … Continue reading A 14-year silence… now under review
The Future of Wealth Isn’t Financial—It’s Human
While financial advice is still optimising assets, the world’s leading companies are investing in people. That gap is where the future of planning now sits. And most of the profession hasn’t noticed. A Quiet Shift Is Already Underway A new 2026 report from Stanford’s Learning Society and UVA Darden—“The Future is Now”—interviewed senior HR and … Continue reading The Future of Wealth Isn’t Financial—It’s Human
The Transparency Illusion: Why Financial Advice Still Isn’t Structurally Trustworthy
“If clients don’t understand how they pay you, they cannot truly trust what they receive.” A new study from Unbiased has revealed something the financial advice industry can no longer ignore. 1 in 5 advised clients don’t understand how they pay for advice 70% of advisers do not publish their fees online 37% of advisers … Continue reading The Transparency Illusion: Why Financial Advice Still Isn’t Structurally Trustworthy
