“£674m a year in hidden fees over 14 years. Now ask yourself: what did you receive — and are you due a refund?” The Financial Conduct Authority has reopened a question many assumed had already been settled: Should trail commission still exist? Not for new business—that was addressed in 2012 under the Retail Distribution Review … Continue reading A 14-year silence… now under review
Tag: digital-marketing
The Problem Isn’t the Words. It’s What Sits Behind Them.
By Steve Conley Recent research from Oxford Risk and NextWealth has drawn attention to a growing unease among retirement clients. The conclusion is clear enough: the language advisers use—phrases intended to reassure, guide, or inform—is too often doing the opposite. It is creating anxiety, eroding trust, and disengaging the very people it is meant to … Continue reading The Problem Isn’t the Words. It’s What Sits Behind Them.
The System Is Becoming Easier to Comply With… But Not Necessarily Safer to Participate In
By Steve Conley | Academy of Life Planning Something important is happening in financial regulation. And most people won’t see it. Because on the surface, it looks like progress. Faster authorisations Smarter use of data AI-driven oversight Clearer communication with firms The Financial Conduct Authority calls it becoming a “smarter regulator.” And to be fair—there … Continue reading The System Is Becoming Easier to Comply With… But Not Necessarily Safer to Participate In
The Future of Wealth Isn’t Financial—It’s Human
While financial advice is still optimising assets, the world’s leading companies are investing in people. That gap is where the future of planning now sits. And most of the profession hasn’t noticed. A Quiet Shift Is Already Underway A new 2026 report from Stanford’s Learning Society and UVA Darden—“The Future is Now”—interviewed senior HR and … Continue reading The Future of Wealth Isn’t Financial—It’s Human
The Transparency Illusion: Why Financial Advice Still Isn’t Structurally Trustworthy
“If clients don’t understand how they pay you, they cannot truly trust what they receive.” A new study from Unbiased has revealed something the financial advice industry can no longer ignore. 1 in 5 advised clients don’t understand how they pay for advice 70% of advisers do not publish their fees online 37% of advisers … Continue reading The Transparency Illusion: Why Financial Advice Still Isn’t Structurally Trustworthy
Life Planning Has Outgrown Its Original Frame
A bridge-safe reflection for planners sensing the next step For many planners, life planning began as a profound shift. A move away from product talk.A deeper conversation.A focus on meaning, freedom, and what really matters to the client. For some, that training was genuinely life-changing. It restored dignity to the profession and reminded us why … Continue reading Life Planning Has Outgrown Its Original Frame
Untethering Action: Why Insight Alone Isn’t Enough — and How AI Can Help Clients Lift Off
One of the quiet frustrations in financial planning is this:many clients understand what needs to change — yet still don’t move. The motivation is there.The logic is sound.The desire for a better future is real. And still… nothing happens. Insight isn’t the problem — overload is At a recent professional session, a powerful analogy was … Continue reading Untethering Action: Why Insight Alone Isn’t Enough — and How AI Can Help Clients Lift Off
Cross the Bridge: Join the Total Wealth Plan Beta and Shape the Future of Planning
The future of financial planning isn’t product-led.It isn’t adviser-centric.And it definitely isn’t built around hourly dependency. It’s client-empowered, AI-supported, and life-centred. And it’s already happening. If you’re a financial adviser standing at the bridge between the old model and what comes next, this is your invitation to help shape it — and to stay meaningfully … Continue reading Cross the Bridge: Join the Total Wealth Plan Beta and Shape the Future of Planning
What Best-Practice Client Onboarding Looks Like for a Total Wealth Planner — and Why It Matters
In financial services, most problems don’t start with bad advice. They start with bad beginnings. Confused expectations.Blurred roles.Too much given away too early — or too little structure when it mattered most. Total Wealth Planning exists precisely to correct that. Not by adding complexity, but by restoring clarity, boundaries, and client ownership from the very … Continue reading What Best-Practice Client Onboarding Looks Like for a Total Wealth Planner — and Why It Matters
🧭 Products and Services Must Be Structurally Trustworthy
Empowerment starts with trust — not just training. The Financial Conduct Authority (FCA) is right to highlight the “understanding gap” under the Consumer Duty. Speaking at the Fair4All Finance Delivering Financial Inclusion Together Conference, chief executive Nikhil Rathi said widening access to financial services without improving understanding risks “points of vulnerability where small decisions carry … Continue reading 🧭 Products and Services Must Be Structurally Trustworthy
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