By Steve Conley | Academy of Life Planning There are moments in financial services where a regulatory shift appears incremental on the surface, yet signals something far more profound beneath. The FCA’s introduction of Targeted Support is one of those moments. With firms such as Quilter and Royal London already moving at pace, the industry … Continue reading Targeted Support and the Quiet Rewiring of Financial Advice
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You Could Be One of 11,400 Complaints This Year — But Many Will Go Nowhere
From 6 April 2026, the new tax year begins. At the same time, a quiet but significant shift in financial services is taking hold—one that the Financial Ombudsman Service (FOS) is already preparing for. Its expectation is clear: around 11,400 investment and pension complaints will be received in the 2026/27 financial year. Within that number, … Continue reading You Could Be One of 11,400 Complaints This Year — But Many Will Go Nowhere
Targeted Support or Targeted Sales? Who Really Benefits from the FCA’s ‘Radical’ Reform?
By Steve Conley, Founder, Academy of Life Planning When Sarah Pritchard, Deputy CEO at the Financial Conduct Authority, called targeted support “revolutionary and quite radical,” she wasn’t wrong — but the revolution may not be the one consumers need. The FCA’s new targeted support framework promises to close the advice gap by allowing firms to … Continue reading Targeted Support or Targeted Sales? Who Really Benefits from the FCA’s ‘Radical’ Reform?
FCA Opens Door to Adviser Charging for Targeted Support – But Who Will Pay?
The Financial Conduct Authority (FCA) has on Friday published its latest consultation paper (CP25/26), opening the door for adviser firms to charge consumers for “targeted support”. This new category of regulated activity is pitched as a middle ground between full financial advice and generic guidance, aimed at helping millions of people who may not be … Continue reading FCA Opens Door to Adviser Charging for Targeted Support – But Who Will Pay?
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