Why the Academy believes the next 6–12 months should be a period of serious business-model review for financial advisers. By Steve Conley | Academy of Life Planning | 24 October 2026 There is a reassuring response to research showing younger investors using AI. “Our clients are older.” It sounds like a reason to carry on. … Continue reading Your clients are becoming more capable. Is your business model keeping up?
Tag: chatgpt
Equip the Davids. Stop waiting for the Goliaths to behave.
Join us in restoring human agency—helping citizens use AI to prevent financial exploitation, challenge institutional power and pursue recovery. For years, consumer campaigners have asked financial institutions to behave better. Be more transparent. Treat people fairly. Investigate properly. Put things right when harm occurs. We take evidence to regulators. We speak to parliamentarians. We attend … Continue reading Equip the Davids. Stop waiting for the Goliaths to behave.
When your clients already have the answers, what are your fees for?
New research puts AI almost level with human advisers as a comfortable place to ask financial questions. The bigger challenge is what happens to the business model when clients need fewer answers from you. For thirty years, I have watched a pattern repeat across financial services. As consumers gain visibility, understanding and the means to … Continue reading When your clients already have the answers, what are your fees for?
There is a place for you in the future we are building.
There is a place for you in the future we are building. Helping financial advisers find a worthwhile role in a world where people become more capable. What happens to your work when the people you help can do more for themselves? For a financial adviser, that question can feel threatening. You have spent years … Continue reading There is a place for you in the future we are building.
AI Is Making Financial Planning Faster. Is It Making People More Capable?
By Steve Conley, Founder, Academy of Life Planning | 12 October 2026 Financial planning firms are becoming better at using AI. They can capture conversations, organise information and produce documents with less manual work. That is a real improvement. But a faster process does not tell us whether the person at its centre understands their … Continue reading AI Is Making Financial Planning Faster. Is It Making People More Capable?
HSBC’s adviser cuts: we have seen this before. This time, redesign the role.
AI creates an opportunity to combine continuous personal capability with episodic human expertise. Cutting advisers is only one possible response. By Steve Conley, Founder, Academy of Life Planning7 October 2026 Reading the news that HSBC could cut around 70% of its UK wealth financial advisers gave me a strong sense of déjà vu. Fifteen years … Continue reading HSBC’s adviser cuts: we have seen this before. This time, redesign the role.
Who Is the AI Operating System For?
A firm can become more efficient while its clients remain just as dependent. That is the question beneath this week's agentic AI announcements. Imagine joining a wealth management firm. You upload identification, answer questions about your finances and supply documents. An AI agent notices what is missing, prepares the forms, starts identity and sanctions checks, … Continue reading Who Is the AI Operating System For?
Customers Have AI Too!
The profession is asking how AI can make advisers more productive. What happens when it makes customers more capable? This week, financial planners gather in Windsor to “turn the page on established thinking”. Here is the page I would turn. Imagine your next prospective client arriving on a video call. They have organised their financial … Continue reading Customers Have AI Too!
Who validated the warning about AI and your money?
An evidence audit of a financial AI headline, its commercial context and the poll that followedSteve Conley | Academy of Life Planning | 23 September 2026 I watched a poll ask people how much of their money they would let AI decide with. Before they answered, it told them that chatbots had got 57% of … Continue reading Who validated the warning about AI and your money?
Trust, Curiosity and Optimism in the Age of AI
The qualities that help leaders reimagine institutions can also prevent them from seeing what their institutions have become Trust, curiosity and optimism sound like exactly the qualities leaders need in the age of AI. Charlie Nunn, chief executive of Lloyds Banking Group, recently discussed all three in a McKinsey interview about institutional longevity, technological change … Continue reading Trust, Curiosity and Optimism in the Age of AI
