Tag: financial-complaints

Industry Story No. 2: When Faster Complaint Resolution Becomes a Weaker Measure of Justice

When Faster Complaint Resolution Becomes a Weaker Measure of Justice The Financial Ombudsman Service has appointed Jenny Simmonds as permanent chief executive and James Dipple-Johnstone as permanent chief ombudsman, after both had occupied the positions on an interim basis since February 2025. The announcement praised improvements in operational performance. In particular, the Financial Ombudsman Service … Continue reading Industry Story No. 2: When Faster Complaint Resolution Becomes a Weaker Measure of Justice →

Beyond the Perimeter: Why the Financial Ombudsman Is Failing Survivors of Financial Exploitation

"Justice too long delayed is justice denied." – Martin Luther King Jr. The Financial Ombudsman Service (FOS) was meant to be a safety net—a free, fair, and accessible route for ordinary people to seek redress when the financial system fails them. But for thousands of victims of financial exploitation, that promise rings hollow. At the … Continue reading Beyond the Perimeter: Why the Financial Ombudsman Is Failing Survivors of Financial Exploitation →