Why understanding harm matters more than spotting tricks. In 2009, the Office of Fair Trading commissioned a major piece of research into the psychology of scams. It was rigorous, humane, and ahead of its time. It also quietly disappeared. Not because it was wrong — but because it was inconvenient. For anyone involved in Get … Continue reading Lessons for Citizen Investigators: What the Psychology of Scams Really Teaches Us
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Why the System Tries to Erase Victims — and Why Get SAFE Exists to Keep Them Alive Long Enough to Turn the Tables
There is a pattern that almost no one names, but every long-term victim of financial wrongdoing eventually feels in their bones. When an institution knows it has caused serious harm — and knows that fully acknowledging it would expose regulatory failure, legal liability, or reputational collapse — it does not rush to correct the wrong. … Continue reading Why the System Tries to Erase Victims — and Why Get SAFE Exists to Keep Them Alive Long Enough to Turn the Tables
Confidential Settlements, Tomlin Orders, and What They Mean for Victims
For many people harmed by financial misconduct, a settlement can feel like the end of a long and exhausting journey. The letters stop. The court process pauses. There is, at last, some financial relief. But for many victims, settlement is not the end of the story.It is simply a quieter chapter—often one marked by confusion, … Continue reading Confidential Settlements, Tomlin Orders, and What They Mean for Victims
Audit Reform “Before the Next Scandal”: What Citizen Investigators Must Learn from the FRC’s Warning
In January 2026, the UK’s audit regulator issued an unusually candid warning. The Chief Executive of the Financial Reporting Council (FRC), Richard Moriarty, urged government to pass audit reform legislation before the next corporate collapse—rather than waiting for a scandal to force action. For those involved in Get SAFE cases, this will sound uncomfortably familiar. … Continue reading Audit Reform “Before the Next Scandal”: What Citizen Investigators Must Learn from the FRC’s Warning
Why It’s Worth Challenging Initial FOS Decisions
How AI checks can help consumers reclaim fairness — not just faster closure By Get SAFE – Support After Financial Exploitation A new industry briefing reports that the Financial Ombudsman Service (FOS) intends to resolve 80% of cases within six months, processing up to 245,000 cases in 2026/27. On the surface, that sounds like progress. … Continue reading Why It’s Worth Challenging Initial FOS Decisions
Fairness Is Not Found in Rulebooks
Context: Why Fairness Is Becoming More Complicated (Synopsis of John Howard’s argument) In a recent reflection, John Howard explores why fairness—once the beating heart of the Financial Ombudsman Service—is becoming increasingly difficult to uphold. Using a simple but powerful thought experiment involving an elderly woman asked to leave a first-class train carriage, John shows how … Continue reading Fairness Is Not Found in Rulebooks
When the Debt Letters Arrive: Why Advisers Need a Bridge Before Legal Action
Over the past year, a quiet but troubling pattern has been emerging inside adviser networks. First, firms are deauthorised.Then advisers are moved, paused, or left in limbo.And only later do the debt letters arrive. A recent Citywire investigation has brought this pattern into sharp focus. The Morrinson Wealth case One of St James’s Place Wealth … Continue reading When the Debt Letters Arrive: Why Advisers Need a Bridge Before Legal Action
Why “Being Right” Can Destroy Your Case: The hidden trap victims must avoid in court
When you’ve been wronged, your instinct is natural. You want to tell the truth.You want to name the wrongdoing.You want the court to see the injustice for what it is. But here is the hard truth most victims are never told: Courts are not designed to reward moral clarity.They are designed to enforce procedure. And … Continue reading Why “Being Right” Can Destroy Your Case: The hidden trap victims must avoid in court
When Procedure Fails at Scale and How Citizens Can Test Whether Justice Was Done
Why Millions May Be Exposed to Unchecked Financial Enforcement — and How Citizens Can Test Whether Justice Was Done When people think about injustice in the courts, they usually imagine dramatic errors: the wrong person convicted, a forged document, a corrupt official. What rarely gets attention is something quieter — and potentially far larger in … Continue reading When Procedure Fails at Scale and How Citizens Can Test Whether Justice Was Done
AI Banking Is Scaling Faster Than Consumer Protection
Why financial modernisation without accountability is creating the next harm wave The banking industry is once again telling a familiar story. Legacy banks must “radically modernise,” adopt artificial intelligence, and compete with fast-moving fintech challengers or risk irrelevance. Former Antony Jenkins has framed this moment as existential: upgrade technology or lose ground to digital-native rivals … Continue reading AI Banking Is Scaling Faster Than Consumer Protection
Academy of Life Planning 