Judicial Ambiguity & Structural Collusion: Evidence from the Get SAFE Fellowship By Steve Conley, Academy of Life Planning Introduction: When Justice Becomes a Maze For over a decade, Britain’s financial victims have been told that justice exists — they simply need to follow the process. But as the Get SAFE Fellowship has shown, those processes … Continue reading Judicial Ambiguity & Structural Collusion: Evidence from the Get SAFE Fellowship
Tag: financial-services
Should a publicly accountable body like the FOS publish data on why complaints are refused?
Yes — and the fact that it doesn’t is a systemic problem. The Financial Ombudsman Service is not a private firm.It is a publicly funded, statutory dispute-resolution body created by Parliament to provide access to justice for people who cannot fight banks in court. Because of that, the FOS has three fundamental duties: Duty of … Continue reading Should a publicly accountable body like the FOS publish data on why complaints are refused?
Inside the Slaughterhouse: What Structural Untrustworthiness Feels Like
Structural untrustworthiness is not built from villains.It’s built from fear, ambition, and obedience — woven into a system that rewards the wrong instincts and punishes the right ones. Within such a structure, people don’t set out to destroy lives.They drift into doing so, one rationalisation at a time. 🩸 The Anatomy of Structural Untrustworthiness 1. … Continue reading Inside the Slaughterhouse: What Structural Untrustworthiness Feels Like
Crash Bank Wallop — And How to Get SAFE
A movement for truth, healing and justice is rising. This week, something powerful happened. A community came together — victims, whistleblowers, reformers, life planners, and citizen investigators — to honour the legacy of the late Paul Moore, reflect on the human impact of structural misconduct, and commit to a new level of action. The event, … Continue reading Crash Bank Wallop — And How to Get SAFE
AI, Evidence, and the Turning Tide: How Ordinary People Are Finally Winning Against Extraordinary Power
Some stories mark a shift in the landscape — and last night’s session delivered another one. John stood up and shared something remarkable. Just four weeks ago he was overwhelmed. Thirty-five years’ worth of paperwork, emails, and documents sat in boxes, impossible to decipher, impossible to articulate. He knew he was right, but like so … Continue reading AI, Evidence, and the Turning Tide: How Ordinary People Are Finally Winning Against Extraordinary Power
🔍 When Access to Justice Becomes a Luxury — AI Opens a Third Door
How Citizen-Led Intelligence Is Reshaping Complaint Resolution in UK Financial Services By Steve ConleyFounder, Get SAFE – Support After Financial ExploitationAcademy of Life Planning 1. When Justice Is Paywalled, The Vulnerable Disappear In 2013, the UK Government introduced fees for bringing Employment Tribunal claims. The result was devastating: Total claims fell 70%. Claims from the … Continue reading 🔍 When Access to Justice Becomes a Luxury — AI Opens a Third Door
💙 Why I Started Get SAFE
Rebuilding Lives. Restoring Justice. When I left the banks in 2012 and founded the Academy of Life Planning, I thought I was simply stepping away from an industry that had lost its soul. What I didn’t realise then was that I was walking straight into the lives of those it had left behind. Everywhere I … Continue reading 💙 Why I Started Get SAFE
When Oversight Becomes Theatre: What the FCA Teaches Us About True Empowerment
By Steve Conley, Academy of Life Planning “A watchdog that must keep its masters solvent cannot bite.” Britain is often praised for having one of the most tightly regulated financial systems in the world. Yet, time and again — from PPI to car-finance commissions — we witness the same grim pattern: abuse, denial, exposure, compensation, … Continue reading When Oversight Becomes Theatre: What the FCA Teaches Us About True Empowerment
Case Study: When Compliance Goes Wrong — How the Academy of Life Planning Stepped In to Restore Fairness and Professional Standards
A true story (with identifiers removed) illustrating why conduct supervision and mentorship matter — both inside and outside the FCA perimeter. 1. The Background: From Adviser to Empowered Planner After years working in a traditional financial-advice firm, one planner decided to take a bold step: to leave the world of product intermediation and build a … Continue reading Case Study: When Compliance Goes Wrong — How the Academy of Life Planning Stepped In to Restore Fairness and Professional Standards
Finance Lobbying Is Out of Control – Here’s How We Take Back Balance
The financial lobby has more influence over UK policy today than at any time since the 2008 crash. Ministers and regulators are being nudged—some might say coerced—into promoting the growth of finance as if it were an unquestionable good. But history tells us otherwise. When finance grows unchecked, inequality widens, crises multiply, and society pays … Continue reading Finance Lobbying Is Out of Control – Here’s How We Take Back Balance
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