Tag: complaints

🔍 When Access to Justice Becomes a Luxury — AI Opens a Third Door

How Citizen-Led Intelligence Is Reshaping Complaint Resolution in UK Financial Services By Steve ConleyFounder, Get SAFE – Support After Financial ExploitationAcademy of Life Planning 1. When Justice Is Paywalled, The Vulnerable Disappear In 2013, the UK Government introduced fees for bringing Employment Tribunal claims. The result was devastating: Total claims fell 70%. Claims from the … Continue reading 🔍 When Access to Justice Becomes a Luxury — AI Opens a Third Door →

When Oversight Becomes Obstruction: What Evidence Suggests About the Financial Ombudsman Service

The Financial Ombudsman Service (FOS) was created to be the independent referee — the place where consumers could seek justice when financial firms failed them. Its role is vital: to provide fairness, transparency, and accountability in a sector where trust is already fragile. Yet evidence suggests a troubling pattern of behaviour inside the organisation. Instead … Continue reading When Oversight Becomes Obstruction: What Evidence Suggests About the Financial Ombudsman Service →