Tag: ai

Fee-for-No-Service: The Hidden Consumer Duty Crisis — and the Rise of AI-Empowered Financial Planning

By Steve Conley, Academy of Life Planning For the first time since records began, the number of clients receiving ongoing financial advice in the UK has fallen.According to new FCA data, advisers switched off ongoing services for 335,286 clients in 2024, a dramatic spike from the previous year. Headlines attribute this to the Consumer Duty.But … Continue reading Fee-for-No-Service: The Hidden Consumer Duty Crisis — and the Rise of AI-Empowered Financial Planning →

The Moore Doctrine: What HBOS Taught Us About Structural Untrustworthiness

By the Academy of Life Planning Paul Russell Moore (1958–2020) was the former Head of Group Regulatory Risk at HBOS and the whistleblower who warned, years before the 2008 crash, that the bank’s aggressive sales culture and weak controls posed a serious risk to customers and financial stability. For speaking up, he lost his job, … Continue reading The Moore Doctrine: What HBOS Taught Us About Structural Untrustworthiness →

When the Public “Plays Lawyer”: What the Legal Sector Isn’t Seeing — and Why Independent AI Is Now Essential

By Steve ConleyFounder, Get SAFE – Support After Financial ExploitationAcademy of Life Planning Across the legal profession, there is growing frustration with clients who arrive to meetings armed with AI-generated analysis. Blog posts worry about “AI hallucinations,” “scope creep,” and clients who “second-guess” professional advice. See: When clients play lawyer: the hidden cost of AI-assisted … Continue reading When the Public “Plays Lawyer”: What the Legal Sector Isn’t Seeing — and Why Independent AI Is Now Essential →

When AI Becomes a Weapon — and When It Becomes a Lifeline

A conversation with whistleblower Artur Nadolny One of the most revealing exchanges this week came from Artur Nadolny, whose long-running case exposes many of the quiet behaviours that lie beneath the surface of UK financial services. His observation cuts to the heart of the AI debate: “I already see signs in my own case of … Continue reading When AI Becomes a Weapon — and When It Becomes a Lifeline →

Rebuilding Structural Integrity in Finance: Protecting Consumers Through Open AI, Independent Planning, and Systemic Reform

Written Testimony for the APPG on Investment Fraud & Fairer Financial ServicesSubmitted by: Steve Conley, Founder – Academy of Life Planning (AoLP) & Get SAFEDate: 13 November 2025 1. Background I am the Founder of the Academy of Life Planning (AoLP), an international network of non-intermediating Holistic Wealth Planners, and the Founder of Get SAFE … Continue reading Rebuilding Structural Integrity in Finance: Protecting Consumers Through Open AI, Independent Planning, and Systemic Reform →

Why Independent AI Has Become the Most Important Tool in the Fight for Financial Justice

By John Galajsza — with contributions from APPG whistleblowers and campaigners Over the past year, we have seen something remarkable happening across the UK financial justice landscape. Victims, once isolated and overwhelmed by the complexity of their cases, are suddenly discovering the ability to analyse their own financial documents, reconstruct timelines, expose hidden liabilities, and … Continue reading Why Independent AI Has Become the Most Important Tool in the Fight for Financial Justice →

Mind the Gap: A Day Inside Britain’s Financial Illusion — and the Quiet Resistance Rising Against It

Thursday 13 November 2025 will go down as one of the most revealing days of my career. It was a tale of two worlds. In the morning, I stood in the ExCeL Centre surrounded by more than 2,000 advisers at the PFS “Power” Conference — a rally called Mind the Gap. The message repeated all … Continue reading Mind the Gap: A Day Inside Britain’s Financial Illusion — and the Quiet Resistance Rising Against It →

From Victim Silence to Structural Trust: A Message to Financial Planners

I’m often told my framing of financial planners as either exploiting or empowering is too binary — and I understand why that can offend. It’s not meant to. If you’ve ever felt accused by my words, please know this: my frustration isn’t directed at you. It’s born from the voices I hear daily — people … Continue reading From Victim Silence to Structural Trust: A Message to Financial Planners →

🧭 Products and Services Must Be Structurally Trustworthy

Empowerment starts with trust — not just training. The Financial Conduct Authority (FCA) is right to highlight the “understanding gap” under the Consumer Duty. Speaking at the Fair4All Finance Delivering Financial Inclusion Together Conference, chief executive Nikhil Rathi said widening access to financial services without improving understanding risks “points of vulnerability where small decisions carry … Continue reading 🧭 Products and Services Must Be Structurally Trustworthy →