By Steve Conley – Get SAFE (Support After Financial Exploitation) There is a moment, rarely spoken about, that sits quietly at the edge of financial harm. It is not the moment of loss.Not the complaint.Not even the rejection. It is the moment when a person concludes: “There is nowhere left to turn.” From that point … Continue reading When the System Falls Silent: What Hunger Strikes Teach Us About Supporting Victims of Financial Exploitation
Author: Steve Conley
Steve Conley brings over four decades of innovation and expertise to the forefront of financial planning. As the founder and driving force behind the Academy of Life Planning and HapNav Ltd, Steve has been a pivotal figure in transforming financial services to be more democratic and decentralised. His role as a Game Plan Practitioner, Coach, Mentor, Speaker, and Author of "Your Money or Your Life: Unmask the Highway Robbers - Enjoy Wealth in Every Area of Your Life" underlines his comprehensive approach to financial education.
The Academy of Life Planning, hailed as the "Most Pioneering Financial Planner Network," reflects Steve's commitment to fostering transparency, integrity, and accessibility. This institution serves as a testament to his dedication to enhancing the financial planning landscape.
Under Steve's innovative leadership, HapNav Ltd has launched groundbreaking advancements, including the first end-user financial planning app integrated with open banking. This app guides users towards achieving 'Kokoro'—a life rich in financial, emotional, intellectual, and spiritual abundance.
Recently, Steve introduced "Planning My Life" and "Financial Life Coach"—services that extend his ethos into practical, impactful tools for financial autonomy. "Planning My Life" offers an affordable subscription model, giving members access to an AI Life Planner, comprehensive resources, and expert insights. These initiatives epitomise Steve’s commitment to empowering individuals, nurturing community growth, and contributing significantly to global efforts to eradicate poverty.
Steve's journey is more than a career; it's a steadfast crusade to revolutionise financial education and planning, creating a world where financial wellbeing is not just attainable, but enriches every aspect of our lives. Contact steve.conley@aolp.co.uk.
A Venture into the World of Decision Capital
“I can choose. I can choose well. I act on my choices.” There is a quiet assumption underpinning modern life. That if people are given enough information…enough access…enough choice… They will make good decisions. It is an assumption that sits beneath financial planning, public policy, education, and now—artificial intelligence. And yet, the evidence of lived … Continue reading A Venture into the World of Decision Capital
Human–AI Agency: The Missing Discipline in Total Wealth Planning
Why the future of financial planning will be defined not by AI capability… but by who retains control of the thinking. We Are Solving the Wrong Problem Most conversations about AI in financial planning are focused on one question: How do we use AI to improve advice? It sounds sensible. But it’s the wrong question. … Continue reading Human–AI Agency: The Missing Discipline in Total Wealth Planning
The Return of Agency: How AI Changes the Balance of Power in Financial Services
Last summer, the UK Supreme Court confirmed something many in the industry had long argued for: Credit brokers do not owe a fiduciary duty to their customers. For some, that was a legal clarification.For others, it was a line in the sand. Because stripped back to its essence, the ruling reinforced a simple reality: The … Continue reading The Return of Agency: How AI Changes the Balance of Power in Financial Services
Another Redress Scheme, Another Compromise: When Justice Becomes a Calculation
The UK’s financial watchdog has drawn a clear line in the sand. Consumers who pursue car finance claims through the courts may be excluded from the Financial Conduct Authority’s £9.1bn redress scheme. The message is unmistakable: accept the scheme, or take your chances elsewhere. [Source: Financial Times | Go to court and lose out on … Continue reading Another Redress Scheme, Another Compromise: When Justice Becomes a Calculation
Another SIPP Firm Declared in Default — But the Real Failure Happened Years Earlier
By Steve Conley | Academy of Life Planning The declaration that Heritage Pensions has been placed “in default” by the FSCS will be presented, in many quarters, as closure. A line drawn.A system working as intended.A safety net doing its job. But for those living with the consequences, this is not closure. It is confirmation. … Continue reading Another SIPP Firm Declared in Default — But the Real Failure Happened Years Earlier
Human Capital Is Not a Side Note — It Is the Plan
The industry still treats human capital as background noise.The evidence shows it is the signal. For decades, financial planning has been built on a narrow premise:optimise financial capital, and outcomes will follow. But the data tells a different story. The study provides a clear, empirical foundation for what Total Wealth Planners already intuitively understand: Economic … Continue reading Human Capital Is Not a Side Note — It Is the Plan
Why Financial Planning Is Incomplete Without Human Capital
What the evidence tells us — and what Total Wealth Planners must now do differently For decades, financial planning has been built on a quiet assumption: Wealth is something you accumulate. The evidence now suggests something far more fundamental: Wealth is something you produce — through your human capital. And yet, across the financial planning … Continue reading Why Financial Planning Is Incomplete Without Human Capital
The Problem Isn’t the Words. It’s What Sits Behind Them.
By Steve Conley Recent research from Oxford Risk and NextWealth has drawn attention to a growing unease among retirement clients. The conclusion is clear enough: the language advisers use—phrases intended to reassure, guide, or inform—is too often doing the opposite. It is creating anxiety, eroding trust, and disengaging the very people it is meant to … Continue reading The Problem Isn’t the Words. It’s What Sits Behind Them.
You Could Be One of 11,400 Complaints This Year — But Many Will Go Nowhere
From 6 April 2026, the new tax year begins. At the same time, a quiet but significant shift in financial services is taking hold—one that the Financial Ombudsman Service (FOS) is already preparing for. Its expectation is clear: around 11,400 investment and pension complaints will be received in the 2026/27 financial year. Within that number, … Continue reading You Could Be One of 11,400 Complaints This Year — But Many Will Go Nowhere
Academy of Life Planning 