When Your Lender Isn’t Really Your Lender

What the UK’s Private Credit Boom Means for People Who Lose Forbearance Overnight

If you’ve ever been told:

“We can’t help you anymore — the account is in default,”
despite years of good conduct, illness, or temporary hardship — this article is for you.

Recent warnings from the House of Lords confirm something Get SAFE members have been living with for years:
the UK’s lending system has quietly changed — and borrowers were never told.


What’s just happened

A cross-party group of peers has warned that HM Treasury is dangerously passive about the explosive growth of private credit — often called shadow banking.

They say:

  • The government doesn’t really know how big the sector is
  • Regulators don’t have enough data
  • Risks are being “handed off” rather than actively governed

The report is blunt: these markets are opaque, fast-growing, and poorly understood — even by those in charge.


What is “private credit” — in simple terms?

Private credit is lending that:

  • Doesn’t sit on a high-street bank’s balance sheet
  • Is often sold, sliced, or bundled into investment structures
  • Is controlled by funds, trustees, or vehicles you never see

Once your loan is securitised:

  • The original lender may no longer control decisions
  • Human discretion disappears
  • Forbearance becomes “commercially impossible”

This isn’t theory.
Get SAFE members experience it every week.


Why people lose forbearance the moment they default

Here’s the pattern we see repeatedly:

  1. A borrower experiences illness, job loss, or crisis
  2. They ask for temporary help
  3. The account enters technical default
  4. Forbearance is withdrawn immediately

Why?

Because:

  • The loan has likely been securitised
  • Decisions are now driven by investor mandates
  • No individual is allowed to say “pause”

The system is no longer designed to help you recover — only to extract value.


What the House of Lords is admitting — without saying it plainly

The Lords’ report is titled Private Markets: Unknown Unknowns.

That phrase matters.

It means:

  • The state does not know who holds the risk
  • Borrowers cannot know who controls their debt
  • Accountability becomes structurally blurred

When nobody can see the full picture:

  • Responsibility dissolves
  • Complaints go in circles
  • People are harmed without a decision-maker ever appearing

Where this leaves Get SAFE members

This news confirms three things victims have been told for years — and were often dismissed for saying:

1. You were not imagining the sudden change in treatment

The rules really did change behind the scenes.

2. “Computer says no” is often structural, not personal

It’s not your behaviour — it’s the architecture of the debt.

3. Complaints fail because the true controller is hidden

Regulators look at the front-facing firm, not the securitised structure behind it.


Why this matters now

The Bank of England is only just beginning its first ever stress test of private credit.

Final findings won’t arrive until 2027.

That means:

  • Harm is happening now
  • Oversight is years behind reality
  • Borrowers are the shock absorbers

What Get SAFE is doing differently

We do not tell people to:

  • “Just complain harder”
  • “Trust the process”
  • “Wait and see”

Instead, we help you:

  • Map who really controls the debt
  • Preserve evidence before it disappears
  • Change correspondence so you stop triggering enforcement
  • Re-establish agency, even inside an unfair system

This is not legal advice.
It is structural survival.


A final word — and a promise

If Parliament is only now admitting it doesn’t understand the system,
then victims were never failing the system.

The system was failing them.

Get SAFE exists to:

  • Make the invisible visible
  • Restore dignity before outcomes
  • Help you stand on solid ground again

You are not weak.
You were navigating a system designed without you in mind.


What to do if this sounds like you

A calm, practical checklist

If you’ve lost forbearance suddenly, or things escalated the moment your account defaulted, pause here.
This checklist is about protecting yourself first, not fighting the system head-on.


1. Stop reacting. Start recording.

Before sending any more emails or complaints:

  • Save all correspondence (letters, emails, portal messages)
  • Download full account statements
  • Keep envelopes and dates where possible
  • Create a simple timeline: what happened, when, and what changed

📌 Evidence preserved early is power later.


2. Do not assume your lender still controls your loan

Ask (in writing):

  • Who is the legal owner of the debt?
  • Has the loan been assigned, securitised, or transferred?
  • Who has decision-making authority on forbearance?

You are not being difficult.
You are establishing who you are actually dealing with.


3. Change how you correspond

Many people unintentionally trigger enforcement by:

  • Over-explaining
  • Showing distress
  • Repeating complaints already rejected

Instead:

  • Keep messages short, factual, and neutral
  • Ask one question at a time
  • Avoid emotional language (even when it’s justified)

✋ This is not about hiding how you feel.
It’s about staying safe while you stabilise.


4. Don’t rush to regulators or courts

At this stage:

  • Complaints may be premature
  • Regulators often see only the front-facing firm
  • Important facts can be missed or mis-framed

Right now, the priority is:

  • Understanding the structure
  • Preserving options
  • Avoiding irreversible harm

There will be a time to escalate — just not blindly.


5. Assume opacity is part of the problem

If you’re being told:

  • “We can’t do that”
  • “The system doesn’t allow it”
  • “It’s out of our hands”

Take that seriously.

It often signals:

  • Securitisation
  • Automated mandates
  • Investor-driven constraints

This is structural, not personal.


6. Get support before you collapse

Financial stress affects:

  • Sleep
  • Decision-making
  • Health

You are not meant to do this alone.

Get SAFE exists to:

  • Help you slow things down
  • Make sense of what’s really happening
  • Protect your dignity while you regain footing

You don’t need to be “ready”.
You just need to stop facing it in isolation.


7. Remember this — and read it twice

  • You didn’t fail because you defaulted
  • You weren’t rejected because you’re unworthy
  • You lost forbearance because the system changed underneath you

That matters.

And it changes how recovery begins.


Securitisation — explained in plain English

A Get SAFE guide

If you’ve ever thought:

“Why did my lender suddenly change?”
“Why did all discretion disappear?”
“Why does no one seem able to help me now?”

This may be why.


The simplest way to understand securitisation

Securitisation means your loan is no longer being treated as a relationship — it’s being treated as a product.

Instead of:

  • A lender deciding what to do with you

The system becomes:

  • An investment deciding what to do with your loan

You are still affected — but no longer considered.


What usually happens (step by step)

Here’s the typical path, stripped of technical language:

Step 1: You take out a loan

You deal with a bank or lender.
There are people. There is discretion. There is flexibility.


Step 2: Your loan is bundled with thousands of others

Behind the scenes:

  • Your loan is grouped with many similar loans
  • This bundle is packaged into a financial structure

You are not told when this happens.


Step 3: The bundle is sold to investors

Investors buy the right to the income from those loans.

From this point:

  • Your payments support an investment return
  • Rules are set in advance
  • Human judgement is reduced or removed

Step 4: Servicing is automated

A company still writes to you.
But it may no longer decide anything meaningful.

Its role is often:

  • Collect
  • Enforce
  • Escalate

Not to help.


Why this matters when something goes wrong

As long as everything runs smoothly, you may never notice.

But if:

  • You get ill
  • You lose work
  • You need time

Everything changes.

Why?

Because securitised loans are designed for predictability, not compassion.


Why forbearance often disappears overnight

In a securitised structure:

  • Decisions must follow preset rules
  • Deviations can breach investor terms
  • Staff are not allowed to “make exceptions”

So when an account hits default:

  • The system switches mode
  • Flexibility is removed
  • Enforcement becomes automatic

This is why people hear:

“We can’t do that anymore.”

Often, they’re telling the truth.


Why complaints feel pointless

Many Get SAFE members say:

“I complained properly — and nothing changed.”

Here’s why:

  • You complain to the servicer
  • The servicer doesn’t control the debt
  • The real decision-maker is invisible

Regulators often look at:

  • Conduct
  • Process
  • Front-facing firms

But securitisation sits behind all of that.


Why this feels dehumanising (because it is)

Securitisation:

  • Removes context
  • Removes story
  • Removes discretion

Your illness, history, effort, and honesty may be real —
but the system is no longer built to receive them.

That is not your failure.


A critical thing many people don’t realise

Securitisation itself is not illegal.

The harm comes when:

  • It is undisclosed
  • Its consequences are denied
  • Borrowers are blamed for outcomes the structure caused

This is where injustice creeps in quietly.


What Get SAFE wants you to know

If this sounds like your experience:

  • You are not imagining it
  • You did not suddenly “become a bad customer”
  • The rules likely changed without your knowledge

Understanding this doesn’t fix everything —
but it changes how you protect yourself next.

And protection comes before confrontation.


One grounding truth to hold onto

You are still a person.
Even if the system no longer sees you as one.

Get SAFE exists to help you:

  • Regain clarity
  • Regain footing
  • Regain agency

Before anyone asks you to fight.


Get SAFE takeaway

Get SAFE exists to help people survive long enough for truth to matter.


In One Sentence

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Every year, thousands across the UK lose their savings, pensions, and peace of mind to corporate financial exploitation — and are left to face the aftermath alone.

Get SAFE (Support After Financial Exploitation) exists to change that.
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